Cancellation & Refund Policy

Last updated on: July 1st, 2016

For our Key Terms, please refer to our Terms & Conditions


Our cancellation policy is simple

Since we understand that planning ahead isn't always easy, to provide climbers with the best experience, we offer free-cancellation up to one week before departure. No questions asked.

If you really wish to cancel your tour, we'd like to please ask you to contact your guide - although this is the Internet, these people are also human beings. Plus, they might be able to come up with an alternative plan if it's a simple change of date or time.

You can cancel your booking by: Hover over your Icon at the top and click "Journeys" > See my reservation details > Click on the link "You are free to cancel anytime here". Please note that your Jouney is only officially cancelled when you receive an email from Berguide confirming the cancellation and your refund status.

The Tour's cancellation policy will determine whether or not you receive a full refund. Please note that your experience is only officially cancelled when you receive an email from Berguide confirming the cancellation and your refund status.